Frequently asked questions / FAQ
When do I receive my order?
How does the Saturday delivery work?
Why can I not pay by invoice?
I forgot my password! what now?
How can I unsubscribe from the newsletter?
How can I track my order?
How much are the shipping costs?
My order is missing a product!
Which credit cards can I use to pay?
How do I sign up for the newsletter?
To be able to pay by invoice, the following requirements have to be met:
- The billing address is a private address.
- The name on the billing address is your name.
- The credit check (performed by Intrum AG) was successful.
- Your date of birth is correct.
- There are no unpaid invoices in your account.
You can check out the detailed shipping costs here.
email to info[at]beautyPALAST.ch or use the contact form to get in touch.
If you have a customer account, you can change the subscription there or just enter your email address to the field at the top left of the website.